Job Opening For Customer Service Associate In Spanco Limited.

Experience:0 – 5 Years

Job Title:Customer Service Associate

Location:  Dehradun

Education:UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization

Name of the Company: Spanco Limited

No.Of Openings:300

Job Description:

Ensure that the calls are answered as per procedures

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the calls is in compliance with predefined parameters

Identify potential areas for process improvements & highlight the  same to the TL

Provide the relevant process reports on a on a daily basis

Ensure adherence to established attendance schedules

Provide process training to new team members to facilitate their levels of performance â€" mentor / mentee relationship

Desired Profile:

Basic Require

Under Graduate/ Graduate with Computer literacy (MS Office & Domain knowledge)

This role is primarily responsible for taking inbound calls as per the SLAs outlined by the client.

Technical Skills

Basic IT, Comfortable with computers, Telephone handling/etiquette skills

Soft Skills

Business Etiquette

Strong verbal/oral and written communication skills. Pleasing personality with an assertive voice

Excellent communication skills

Voice and listening comprehension

Should be proactive in providing consistent quality service

Self Discipline, Listening, Patience are some desirable skills.

Fair numeric aptitude, problem solving and analytical skills

Ability to meet goals and deadlines in a fast paced highly stressful environment

Values/Behaviour

Commitment and drive for results

Questioning, reasoning and analytical

Company Profile:

SpancoBPO leading edge customer service support ensures optimal customer service experience for your customers. By bringing together best of breed processes, advanced technological expertise and best people, we ensure world-class customer service for your customers while simultaneously reducing the associated costs.

Contact Details:

Executive Name: Vivek Mohan

Telephone:  01356608200

Email Address:  vivekm@spancobpo.com

Reference ID: CSA-TELECOM