Job Title: IT Helpdesk Call coordinator
Location: Delhi, Gurgaon, Noida
Education:UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization
Name of the Company: Progressive Infotech Pvt Ltd
Job Description:
The selected candidate will be required to attend and respond to customers’ calls relating to their problems and queries.
He/ She will need to co-ordinate with the Project Team and Engineers to get the problem resolved to the satisfaction of the customer.
He / She will be an important member of our Service Delivery Team responsible for IT Service delivery at our large customer sites.
The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time etc.
Desired Profile:
Graduates or Equivalent, good aptitude, well spoken English, neutral accent and excellent communication and customer service skills. The candidate must have excellent communication skills and strong customer handling skills. Experience of 1~2 yrs in the similar industry.
About the Company:
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company?s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
Contact Person:Sanchita Sharma
Email Id: sanchita.sharma@progressive.in
Telephone:91-120-4393930
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